Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
View all calendars is the default. Choose Select a Calendar to view a specific calendar.Select the arrows on either side of the current month to change the month.
March 8, 2021, 10:00 AM - April 8, 2021, 11:00 AM
With new health guidelines and protocols emerging, it is critically important for front line staff to balance rule enforcement with positive guest interactions. COVID-19 has made us think differently about our customer interactions. Andrea Hinck, a tourism specialist in the field of human resources and customer service, helps managers and supervisors provide a supportive environment for employees and the tools to deliver a positive experience for customers. Learn about the benefit of creating a customer journey map, conflict resolution tips, and communication tools to create positive interactions for all guests.