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March 8, 2021, 10:00 AM - April 8, 2021, 11:00 AM
With new health guidelines and protocols emerging, it is critically important for front line staff to balance rule enforcement with positive guest interactions. COVID-19 has made us think differently about our customer interactions. Andrea Hinck, a tourism specialist in the field of human resources and customer service, helps managers and supervisors provide a supportive environment for employees and the tools to deliver a positive experience for customers. Learn about the benefit of creating a customer journey map, conflict resolution tips, and communication tools to create positive interactions for all guests.
April 6, 2021, 10:30 AM - 12:00 PM
We will help you discover if entrepreneurship is right for you and show you how to take your idea and make it a reality. We will help you assess whether your idea is viable, as well as provide you with the tools, resources and guidance to help you along the way. You will learn the steps you need to take to start your business.
April 7, 2021, 12:00 PM - 1:00 PM
Python is the language of emerging tech. In particular, Python is the most popular coding language in data science, AI and machine learning domains. We will embark on a journey of hands-on learning, using Python to build data analytic models for industry data. You will learn not just by observing but by doing and interacting. The goal is to provide you with all the necessary tools and make you self-sufficient in exploiting the potential of this language. The focus is not only on programming but also on developing business cases and charting a career path.
April 8, 2021, 11:00 AM - 12:00 PM
Learn more about the team at Futurpreneur and how they can support you as you explore small business! If you’re 18-39 and ready to launch a business, Futurpreneur can help. Learn more about their dedicated team that is supporting a diverse profile of young entrepreneurs in Alberta, including Indigenous, immigrant, and other BIPOC populations.
April 9, 2021, 1:00 PM - 2:00 PM
You’re invited to participate in a new monthly roundtable geared at learning more about our respective services, events, and successes as well as discuss observations and trends in the Central Alberta local labour market and community. If there’s an appetite for this focused conversation, I’m proposing the second Friday of each month from 1-2 pm. A great way to wrap up the work week! Action: Please RSVP to bwca@ethoscmg.com no later than April 8 to receive the specific Zoom Link. You can email or call me at 403-896-9255 (cell) with any questions.